Dialock LTD – Extended Warranty Terms & Conditions

Effective Date: July 24, 2025

These Terms and Conditions ("T&Cs") specifically govern the Extended Warranty provided by Dialock LTD, a locksmith service company based in Dublin, Ireland (hereinafter referred to as "the Company," "we," "us," or "our"). This Extended Warranty is an optional, additional service purchased by you ("the Customer," "you," or "your") and supplements our Standard 1-Year Warranty. By purchasing an Extended Warranty, you agree to be bound by these specific T&Cs.

1. Extended Warranty Purchase and Duration The Extended Warranty provides coverage beyond our standard one (1) year warranty period. Customers may purchase an Extended Warranty for an additional 2, 3, 4, or 5 years, commencing immediately after the expiry of the standard 1-year warranty.

The Extended Warranty must be purchased at the time of the original service invoice or within [e.g., 30 days] of the original service completion date.

2. Extended Warranty Pricing The cost of the Extended Warranty is calculated based on the total original invoice amount for the service and products, in addition to a fixed fee per year. The pricing tiers are as follows:

• 2 Years Extended Warranty: €10 + 10% of the original total invoice amount
• 3 Years Extended Warranty: €10 + 15% of the original total invoice amount
• 4 Years Extended Warranty: €10 + 20% of the original total invoice amount
• 5 Years Extended Warranty: €10 + 25% of the original total invoice amount

3. Call-Out Fees for Extended Warranty Claims A call-out fee is applicable for each service visit under the Extended Warranty during its active period. This fee is payable by the Customer at the time of the service visit.

• During 2nd Year of Extended Warranty: €10 per call-out
• During 3rd Year of Extended Warranty: €19 per call-out
• During 4th Year of Extended Warranty: €29 per call-out
• During 5th Year of Extended Warranty: €29 per call-out

4. Scope of Coverage The Extended Warranty provides the same comprehensive coverage as our Standard 1-Year Warranty, but for the extended duration purchased. This includes:

• Workmanship: Any defects arising from the installation or repair work performed by Dialock LTD.
• Parts: Any new parts supplied and installed by Dialock LTD that fail due to:
  • Manufacturer Defects: Inherent defects in materials or manufacturing, even if the original manufacturer's warranty for that specific part has expired.
  • Wear and Tear: Reasonable wear and tear on components that impairs their normal function. This specifically excludes damage caused by misuse or external factors.
• No Product Replacement Limits: There are no limits on the value of parts replaced under this warranty due to covered defects.

5. What is NOT Covered by the Extended Warranty The exclusions for the Extended Warranty are the same as those detailed in Section 3 of the Dialock LTD Standard 1-Year Warranty Terms & Conditions. These include, but are not limited to:

• Damage caused by misuse, abuse, vandalism, accidental damage, or theft.
• Damage resulting from improper operation, maintenance, or negligence by the Customer or third parties.
• Damage caused by external factors such as fire, flood, storms, lightning, or other acts of God.
• Repairs or modifications made by anyone other than Dialock LTD without our prior written authorization.
• Cosmetic damage that does not affect functionality.

6. Making an Extended Warranty Claim To initiate a claim under your Extended Warranty, please contact Dialock LTD by phone. Our current phone number can be found on our website at www.locksmithservice.ie. Please be prepared to provide your original invoice number and details of the issue. We will then arrange a convenient time for a technician to visit your property. The applicable call-out fee (as per Section 3) will be payable at this time.

7. Resolution of Extended Warranty Claims Upon validation of an Extended Warranty claim, Dialock LTD will, at its sole discretion, either repair or replace the defective parts or rectify the faulty workmanship. Labour and parts costs (excluding the call-out fee) for valid claims will be covered by the Extended Warranty.

8. Transferability of Extended Warranty The Extended Warranty is fully transferable to a new owner of the property where the original service was performed. The new owner must notify Dialock LTD of the change in ownership and provide a copy of the original invoice for the warranty to remain valid.

9. Voiding the Extended Warranty The Extended Warranty will be immediately voided if:

• Unauthorized repairs, modifications, or attempted repairs are made to the installed products or workmanship by anyone other than Dialock LTD.
• The original invoice for the service or Extended Warranty is found to be fraudulent or tampered with.
• The product or installation is subjected to conditions beyond its design specifications or intended use.

10. Our Liability Our liability under this Extended Warranty is limited to the repair or replacement of the defective parts or rectification of faulty workmanship, as described in Section 7. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the products or services covered by this warranty.

11. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising in connection with these T&Cs shall be subject to the exclusive jurisdiction of the Irish courts.

12. Amendments to Terms Dialock LTD reserves the right to amend these Extended Warranty Terms and Conditions at any time. However, any such amendments will not affect the terms of an Extended Warranty already purchased and active.

13. Contact Information For any questions regarding your Extended Warranty, please contact us via the details provided on our website: www.locksmithservice.ie.