Key extraction
Broken Key in the Lock
A broken key does not automatically mean the lock needs replacing. If part of the key remains inside the cylinder, it may be possible to remove it without damaging the lock.
After removal, it is worth establishing why the key broke: was it already damaged, was the cylinder stiff, was the lock under pressure from door alignment, or was excessive force needed to operate it?
Simply removing the broken piece without addressing the cause may leave the original problem unresolved.
Timber door locks
Mortice Lock Problems
Mortice locks are commonly found on timber doors and may contain a deadbolt, latch or both. Typical problems include a difficult key, a bolt that will not fully extend or retract, a sticking latch, or rough and inconsistent operation.
If the mortice lock operates correctly with the door open but struggles when the door is closed, check alignment with the keep before assuming the lock case has failed.
Rim-mounted locks
Night Latch Problems
Rim-mounted night latches are often casually called “Yale locks”, even where the manufacturer is different. Common problems can involve a sticky latch, worn outside cylinder, inside handle or snib problems, alignment with the keep, or internal wear.
Different components can often be dealt with separately. The complete unit does not automatically need replacing.